Nex-Tech’s Internet Help Desk is there for you seven days a week...in the evening and on weekends. Our trained professionals are ready to assist you. Contact the Internet Help Desk Call us at (888) 565-3200 or send an e-mail to tech@ruraltel.net. Help Desk Hours Monday - Friday from 8am-11pm Saturday - Sunday from 9am-6pm. When you call the Help Desk, have the following information handy to make the call a little easier: • Your Username and Password • If you're receiving an error message, the exact wording of the error. • The operating system you use (Windows 98, XP, Vista, NT, Mac OS, etc.) • The Internet software you are having difficulty with:      • Internet Explorer, Netscape, Outlook.... determine which version by opening the program,      clicking on the Help menu then clicking on About..... • Your model of modem      • Click on Start, Settings, Control Panel then double-click the modems icon. Having these items prepared before you call will maximize your Internet Help Desk experience.